Try other discs of the same format in your player to ensure that it is not the player itself that is not working. If these other discs are not recognized either, you might have to contact your reseller to check and eventually repair your CD/SACD player.

Try the disc in another player to check that it is not damaged. If the disc does not work in the other player either, check that the surface of the disc is not scratched. If it is new and doesn't seem damaged, pass to the next stage.

If you are on Windows, click here

If you are on Mac OS X, click here

Check with the manufacturer or with your reseller's after-sales service department, that the CD/SACD player supports the following standards: Phillips / Sony "Enhanced Music CD specification" (Blue Book) or "Enhanced Music SACD Hybrid"

If the player does not the support the disc's format, there will either exist a firmware update or the possibility of returning the product to the factory to implement a correction.

Contact your reseller's after-sales service department or the manufacturer's customer service department.